Customized Case Management Solutions for Diversion, Re-Entry, and Continuing Care Programs

Say goodbye to spreadsheets and emails to share and communicate your updates in real-time with clients, co-workers and stakeholders.

EXPLORE FEATURES

The modern solution to streamline your program’s workflow and track outcomes. Learn how a customized case management solution can optimize your programs outcomes!

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Features Section Heading

Cloud Based Access and Security

Access and manage your program’s data on iOS, Android devices all within HIPPA compliant environment:

Data encryption
Cryptographically-secure password storage
2FA (optional)
CSRF token validation

Customized User-Based Roles

Allows for Real-time Case management solution between providers and participants:

Create, Store, Search, Print original citation
Include Attachments and track case progress
Customized, time based tasks allow for streamlines case load management
Reassign to different case manager.

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Integrated Virtual Video Conferencing

Reduce no shows and avoid the transportation barrier... seamlessly schedule, connect, and document virtual meetings with users:

HIPPA compliant
24/7 US based Online Support for Providers and Users
Provider Dashboard & Scheduler, Virtual Waiting Room, Whiteboard Branding
Screen Sharing, Secure Chat & File Sharing, Usage Analytics and Reporting

Payment Integration

Customize payment plans for users and give them flexibility to make online payments.

Collect provider fees with structured payments
Restful API through HTTPS and HSTS for secure connections
AES-256 encryption for secure digital communications
Generate receipts and reconcile outstanding user balances

Reporting

Customizable reports based on your specific needs

Financial reports
Reports by Status
Provider Reports
Officer Reports

FOUNDER | POINT OF VIEW

Welcome to the Civil Citation Network (CNN).

Dedicated to fundamentally reforming the criminal justice system, the Civil Citation Network (CNN) applies research, technology solutions, and customized case management solutions and other necessary tools to help local jurisdictions offer promising alternatives to arrest. Our Network leverages decades of experience in behavior health and criminal justice along with an industry-leading technology partner to bring a fresh outlook to your diversion solution needs.

Our goal is to provide you with innovative solutions to get your offenders, programs, and communities on the way to more meaningful outcomes. Steering offenders toward intervention and/or treatment of underlying problems rather than arrest, jail and a life-long criminal record can have significant impact in communities, avoids costs associated with formal arrest, booking and court processing, and reduces the burden on already overtaxed jail and court systems.

Moreover, this approach creates significant financial benefits, allows police officers significantly more time to focus on serious crimes in the community, and improves public safety. We invite you to contact us if you have questions or would like to schedule a demo or explore diversion options that fit the needs of your community.

We invite you to contact us if you have questions, would like to schedule a demo, or explore diversion options that fit the needs of your community.

Respectfully,

Video Demos

Full Walkthrough

This video demonstrates the full lifecycle of a record. From creation by the officer, through case management, to the creation of the final letter.

Program Administrator

Dashboard view shows all cases awaiting action which includes:

Notifications about Participants who are out of compliance
New Citations
Law Enforcement Agencies
Providers
Reports

Manage all Law Enforcement Agencies(LEA) and Providers. Entities have ability to manage users under their entity profile.

Site Manager

Create a Site Manager profile to manage:

List of approved case managers
Review all assigned cases
Assign citations to case managers
Financial reporting

Quickly Add, Edit or Remove Case Managers

Activate profiles with email activation link.

Manage caseloads through dashboard view as new referrals are assigned to your agency.

Case Manager

View a snapshot of cases withapproaching tasks deadlines fromthe dashboard.
Take action and manage allassigned Cases awaiting action.
Develop diversion plans customizedfor each participant.
Include default task assignmentsCustomize to meet Case Manager’sneeds.
Monitor tasks with a completiondate for tracking deadlines usingthe Task Tracker feature.
View updates of days remaininguntil deadline for each diversiontask.

Officer

The interface is simple and easy to use. Search for past citations or issue a new citation.

Search and review in real-time. Standard search criteria includes:

SSN
DOB
Last Name
First Name

Outcomes feature allows the Officer to view end results of the citations submitted.

PRINCIPAL INVESTIGATOR | IMPORTANCE OF RESEARCH

Pre-arrest diversion is a law enforcement led initiative that has been informally operating since the early 1970’s, but very little work has been done to document the impact of these programs. Fast forward to today’s climate requiring performance measures, outcomes-based assessment, and evidence-based practices and it is easy to realize research has become more important than ever before. Here are a few reasons why research and evaluation are critical elements of successful pre-arrest diversion programs.

Demonstrate Impact

Provide credible evidence of short and long term effects
Make accurate comparisons to alternative programs
Document the financial benefits of the program
Track changes in participants’ behavior over time
Record the ways in which the program influences law enforcement personnel, state’s attorneys, and other stakeholders

Monitor Program Performance

Document progress to achieving goals
Make improvements
Ensure all eligible participants are engaged
Track participant retention, completion, and post-program indicators of success
Develop integrated approaches with behavioral health, law enforcement, and official records to assess performance

Support program expansion

Provide empirical support to guide implementation in additional jurisdictions
Illustrate key program features to support successful expansion
Demonstrate the necessity of research and evaluation practices at initial implementation
Identify and collect information required by all stakeholder groups

Research and Aggregate Data

One of our major pillars is data. We partner with researchers, organizations and government entities to provide non-descript aggregate data in an efforts to drive better outcomes.

Additional Research